Since they already knew the tool and its possibilities, it was a very direct way to add processes, significantly increasing the degree of digitization and automation of their operations. In addition, organizations that were already Flokzu customers greatly accelerated the incorporation of new users and processes. The low investment required, the simplicity of use, and the immediacy of results, together with the low risk of testing and using all the software in the cloud, helped many public and private organizations make the decision to adopt a BPM Suite in the cloud. On the other hand, many new customers joined Flokzu as part of their efforts to digitize their processes and operations quickly. Naturally, this was reflected in lower demand in the short term for new technology products and investments. In the private sector, we saw many organizations in different parts of the world go bankrupt due to the pandemic, or have to significantly reduce their activity. In the short term, there were, and still are, significant economic constraints resulting from the pandemic.Īt the government client level, most public agencies had to make cuts in their technology investments during 2020 to address higher priority healthcare expenditures. And those who do not digitize quickly will find it difficult to survive. They all already know that the future is digital, but much more digital than was predicted 2 years ago. A clear and sustained increase in the demand for technological solutions that enable the rapid and effective digitization of organizations. These forecasts are aligned with what we at Flokzu have seen during 2020 and so far in 2021. “Organizations will require more IT and business process automation as they are forced to accelerate digital transformation plans in a post-COVID-19, digital-first world.” Fabrizio Biscotti, research vice president at Gartner “Hyperautomation has shifted from an option to a condition of survival”.
Natural language processing (NLP) is embedded in the Pega Platform™, enabling software to understand human language and make better automated decisions.The prestigious technology consulting firm Gartner published this article on April 28th and forecasts that the global market for hyperautomation of processes will reach $600 billion by 2022. Robotic process automationĪchieve last-mile legacy application automation with a unique RPA approach that scales. Stay ahead of the curve and build faster with our low-code factory approach that encourages collaboration and delivers quick wins. Manage all the processes and tasks needed to achieve business outcomes.
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Pega offers the full toolkit of iBPMS capabilities, employing a unique Center-out™ approach to target one process at a time. Pega’s visually-driven, low-code development environment fosters collaboration between business and IT, enabling quick development of applications, faster time to value, and reduced development costs. Pega is uniquely able to address business outcomes at scale by using intelligent automation, including business rules, artificial intelligence (AI), and robotics to unify business processes and customer journeys from end to end. Transforming the contact center with conversational AI
Case Study CBA: Exceeding customer expectations
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